Aptekor Group Response to COVID-19 Lockdown

Aptekor Wholesale & Aptekor Couriers wish to applaud President Cyril Ramaphosa for his exceptional leadership during the COVID-19 pandemic and the brave announcement regarding the National Lockdown from midnight on Thursday 26 March 2020.

Aptekor Wholesale & Aptekor Couriers play an integral part in the supply and transportation of essential products, such as pharmaceuticals & medical supplies to doctors, pharmacies, hospitals & other health care workers. Aptekor personnel are also essential in assisting in the transportation of basic food products and other essentials to businesses and homes.

We intend to keep both our businesses running during the National Lockdown.  We understand that the following decisions will impact some customers more than others, however, we believe that these measures are necessary to help prevent the spread of the virus.

We will implement the following additional measures during the National Lockdown to ensure the safety of all persons involved:

1. We appeal to all our wholesale customers to order less frequent and more vigilant to reduce the number of deliveries and therefore the exposure to the virus.
2. All essential pharmaceuticals ordered through Aptekor Wholesale will still be transported as usual, but essential non-pharmaceutical goods must be arranged in advance with our operational team at Aptekor Couriers, as some areas will be serviced less frequently. 
3. We have to suspend all courier services of non-essential goods during the period of the National Lockdown.
4. As of Thursday, 26 March 2020, our premises will no longer be open for visitors or to customers for the collection or delivery of orders/parcels. 
5. A compulsory register needs to be completed by all persons before entering our premises. Entry to the premises is subject to satisfactorily answering of certain questions and measuring of body temperature. This information will be kept on file to be of assistance should contact tracing need to take place.
6. Please note that drivers have been instructed to make contactless deliveries which means:
• no physical contact with any customers;
• to maintain a safe distance of at least 2 meters from customers/other personnel; and
• ask customers to sign POD’s with their own pens to avoid cross contamination.

Should you have any enquiries, please don’t hesitate to contact us on (022) 921 2255 or send an e-mail to couriers@aptekor.co.za (for all courier enquiries) or orders@aptekor.co.za (for all wholesale enquiries).

We wish you all the best and would like to assure you of our commitment to service excellence during these challenging times.